FAQ
Q：Do I need to register before placing an order?
A: You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest.
Our registration process is fast, free, and will save you time for future purchases. Click “Log in” to register.
Q: I can not find the answers to my questions, how I contact with customer service?
A: You can click “ Contact us” or send message to us at chuanxpanda@gmail.com or at social media (Facebook, Instagram, Twitter, WhatsApp, Pinterest, Youtube)
Q: What kinds of payment methods do you accept?
A: We accept Paypal payment at present.
Q: What kinds of shipping options do you offer?
A: We use YunExpress、YanWen Express or 4PX.A parcel is delivered totally by air and will usually take 5-10 working days to reach the destination country.
Q: How do I track my package after my package be shipped?
A: As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you a link for you to track your package.
Q: If my package was lost or stolen, what should I do?
A: Chuan-X Panda is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service so we can assist you.
Q: What is your return policy?
A: Please click “Return policy” to view our full Returns and Exchanges Policy.
A: You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest.
Our registration process is fast, free, and will save you time for future purchases. Click “Log in” to register.
Q: I can not find the answers to my questions, how I contact with customer service?
A: You can click “ Contact us” or send message to us at chuanxpanda@gmail.com or at social media (Facebook, Instagram, Twitter, WhatsApp, Pinterest, Youtube)
Q: What kinds of payment methods do you accept?
A: We accept Paypal payment at present.
Q: What kinds of shipping options do you offer?
A: We use YunExpress、YanWen Express or 4PX.A parcel is delivered totally by air and will usually take 5-10 working days to reach the destination country.
Q: How do I track my package after my package be shipped?
A: As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you a link for you to track your package.
Q: If my package was lost or stolen, what should I do?
A: Chuan-X Panda is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service so we can assist you.
Q: What is your return policy?
A: Please click “Return policy” to view our full Returns and Exchanges Policy.